Why Age Verification Matters
Protecting minors from accessing online gaming platforms is a responsibility we take seriously. Young people are particularly vulnerable to the potential harms associated with gaming and must be prevented from accessing services of this type.
Our age verification process is designed to confirm that only adults use the platform. It is not optional. Any account found to belong to a person under 18 will be closed immediately and the balance will be forfeited.
How We Verify Age
At Registration When you create an account, you confirm by completing registration that you are 18 or older. You must not create an account if you do not meet this requirement.
Identity Verification Checks The platform may request identity verification at any point during your use of the service. This may include submitting a government-issued identification document that confirms your date of birth. Accepted documents typically include a national identity card, passport, or driving licence.
Payment Method Verification Payment methods linked to your account must be registered in your own name. M-Pesa and Airtel Money accounts are registered to their owners, which provides an additional layer of confirmation that the account holder is an adult with their own financial means.
Ongoing Monitoring We reserve the right to request age verification at any time, including before processing withdrawal requests. If verification is requested and not completed within a reasonable timeframe, the account may be restricted until it is provided.
What Happens If a Minor Accesses the Platform
If we determine that a registered account belongs to a person under 18, the following steps will be taken immediately.
The account will be permanently closed. All balance associated with the account will be forfeited. The registration details will be flagged to prevent re-registration using the same information.
Parental Guidance
If you are a parent or guardian and believe a person under 18 in your household has accessed this platform, contact our support team immediately through the official Telegram channel or in-app help section. We will investigate and close the account without delay.
We also recommend that parents and guardians use parental control software on shared devices and set appropriate screen time limits to prevent minors from accessing online gaming platforms of any kind.
If your child has used your M-Pesa or Airtel Money account to add funds to a gaming platform, contact your mobile money provider as well as our support team.
Contact
To report an underage account or raise an age verification concern, contact us through the official Telegram support channel or the in-app help section.