Last Updated: November 2026
This Privacy Policy explains how Kespin collects, uses, stores, and protects your personal information when you use our platform. By registering an account, you consent to the data practices described in this policy.
Privacy Policy
1. Information We Collect
Registration Information When you create an account, we collect your mobile number or email address, your encrypted password, and any referral or invite code used during registration.
Identity Verification Information When verification is required, we may collect government-issued identification documents, your legal name, and your date of birth. This information is used only for verification purposes.
Transaction Information We collect records of all fund additions, withdrawal requests, and transaction references associated with your account. This includes M-Pesa transaction codes, Airtel Money references, and any other payment method identifiers used for transactions.
Usage Information We collect data about how you interact with the platform, including the games you play, the rounds you participate in, your device type and operating system, and your IP address at the time of each session.
Communication Information If you contact our support team, we retain records of that communication for quality assurance and dispute resolution purposes.
2. How We Use Your Information
To create and manage your account and verify your identity when required.
To process fund additions and withdrawal requests including M-Pesa and Airtel Money transactions.
To deliver game results, update your balance, and maintain your account history.
To send platform notifications including promotional offers, gift code announcements, and account alerts. You can manage notification preferences from your account settings.
To detect and prevent fraudulent activity, unauthorized account access, and violations of our Terms and Conditions.
To improve the platform based on usage patterns and player feedback.
To comply with any legal obligations that may apply to our operations.
3. How We Store Your Information
Your personal information is stored on secure servers. Access to personally identifiable data is restricted to authorized personnel only. Passwords are stored in encrypted form and are never accessible in plain text.
Transaction records and account history are retained for as long as your account is active and for a reasonable period after account closure for financial record-keeping and dispute resolution purposes.
4. Sharing Your Information
We do not sell your personal information to third parties.
We may share your information with the following types of service providers in order to operate the platform.
Payment processors who handle M-Pesa, Airtel Money, card, and crypto transactions. These providers receive only the information necessary to complete the transaction.
Identity verification services when verification is required.
Technical service providers who support our platform infrastructure.
We may also disclose your information if required by law or a lawful request from an authority with jurisdiction over our operations.
5. Cookies and Tracking
The Kespin website and app use cookies and similar technologies to maintain your login session, remember your preferences, and analyse how the platform is used.
Essential cookies are required for the platform to function. Analytics cookies help us understand how users navigate the platform. This information is aggregated and does not identify individual users.
You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.
6. Your Rights
You may request a copy of the personal data we hold about you by contacting support.
You may request correction of inaccurate personal data such as an incorrect registered name.
You may request deletion of your account and associated personal data, subject to our obligation to retain certain transaction records for legal and financial purposes.
You may withdraw your consent to receiving promotional communications at any time by updating your notification preferences in account settings.
To exercise any of these rights, contact our support team through the official channels listed on the Contact Us page.
7. Children's Privacy
This platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has registered, we will close the account and delete the associated personal data promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.